Events: SXSW x ADWEEK
What to Expect
When it comes to crisis communication, let’s break down the moment and discuss authenticity and owning the moment. How can brands and people alike be human and authentic during inevitable crisis moments?
❋ Intentional ModerationHow can we appear authentic in moments that matter the most? What are your audiences expecting of you?
❋ Own the MomentConnection and allowing yourself to fall on the sword is a part of the human experience. Ignoring the crisis or downplaying it can have negative effects on your brand and reputation.
❋ Expert FacilitationJoined by NASA, Blogilates, Bobbie and other crisis and marketing gurus, Christina facilitated how they show up authentically and deal with crises.
❋ A Supportive SpacePeople and audiences do not expect perfection. However, they do expect ownership and responsibility to learn, grow, and prevent in the future.